Thank you for shopping with Jedha Stay! We are committed to delivering your orders in a timely and efficient manner. Please read our Shipping Policy below to understand how we handle your orders and shipping process.

1. Shipping Methods and Delivery Time

We offer worldwide shipping for all products on our website. Delivery times may vary depending on your location and the availability of the products.

  • Estimated Delivery Time:
    • Domestic Orders: 3 to 4 days
    • International Orders: 3 to 4 days

Please note that the delivery time is an estimate and may be subject to changes due to factors such as weather conditions, customs processing, or unforeseen circumstances.

2. Shipping Costs

  • Free Shipping: We offer free shipping on all orders, regardless of size or destination.
  • Additional Fees: If there are any extra charges (such as import duties or taxes for international shipments), these will be communicated to you during the checkout process. Please note that you are responsible for any customs fees or import duties that may apply to your order.

3. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email will include the details of your order, including items purchased, order number, and estimated delivery time.
  • Processing Time: Orders are typically processed within 1-3 business days. Once your order is processed, it will be shipped to the address provided during checkout.

4. Shipping Locations

Jedha Stay offers shipping worldwide. We currently ship to the following regions:

If you do not see your country listed or have questions about shipping to your location, please contact us at [email protected], and we will do our best to accommodate your needs.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the respective shipping carrier’s website. Please allow up to 24-48 hours for tracking information to update after shipment.

6. Shipping Delays

While we aim to deliver your products as quickly as possible, there may be occasional shipping delays due to factors beyond our control, such as:

  • Weather disruptions
  • Customs delays (for international orders)
  • Shipping carrier delays

In the event of significant delays, we will do our best to keep you informed and provide updated delivery estimates.

7. Lost or Damaged Items

  • Lost Packages: If your order is lost during shipping, please contact us within 7 days from the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure your order is delivered.
  • Damaged Packages: If your order arrives damaged, please contact us within 7 days with photos of the damaged product and packaging.

8. Order Modifications

Once an order has been shipped, we are unable to modify the shipping address or the contents of the order. If you need to make changes to your order, please contact us immediately at [email protected], and we will do our best to assist you before the order is processed.

9. Shipping Address Accuracy

Please ensure that the shipping address you provide during checkout is accurate. Jedha Stay is not responsible for any delays, errors, or non-deliveries due to incorrect or incomplete address information provided by the customer.

10. Contact Us

If you have any questions or concerns regarding our shipping process, delivery times, or tracking, please feel free to contact us at:

Jedha Stay
Email: [email protected]